Customer Service Agent - Portland, OR #152917

Company: Alaska Airlines - Alaska Air - Horizon Air

Date: 02/17/2017

Category: Restaurant / Food Services

City: Portland, OR

Regular/Temporary: Regular


Job ID: 27734


Full/Part Time: Full-Time


Location: Portland, OR


Job Title: Customer Service Agent


REPORTS TO


Manager, Station Operations
SALARY GRADE: G


REPORTS TO


Customer Service Supervisor


PAY


The position pays per union agreement.


ALASKA AIRLINES' STORY


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska is the premier airline for people on the West Coast and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion.
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POSITION INFORMATION


KEY RESPONSIBILITIES


  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment


  • Sell tickets and ensure cabin accommodations


  • Perform computer and paperwork tasks


  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades


  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security


  • Processing and securing passenger luggage


  • May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction


  • Other duties as assigned


  • Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring

QUALIFICATIONS


  • High school diploma or equivalent required


  • Must be at least 18 years old


  • Must be authorized to work in the U.S.


  • Two years of customer service or community service experience required


  • Possess excellent communication skills (both verbal and written)


  • Possess exceptional interpersonal skills


  • Type at least 25 WPM required


  • Ability to consistently lift 50 pounds required


  • Flexible to work varied shifts, weekends, holidays required


  • Able to participate in paid training required


  • Able to accept a starting pay of $12.05 per hour (may vary depending on location) required


  • Able to learn and operate a computerized reservation system


  • Able to adapt to performing work according to set procedures


  • Able to anticipate needs of others in a fast paced environment

THE LOCATION


The location for this position is in Portland, Oregon


OUR CULTURE - ALASKA AIRLINES


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
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POSTING INFORMATION


Please apply on or before: February 21


A few helpful tips when applying -


~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.


~Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.


~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to..


~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.


Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.


Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.


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