LESTINE STONER

Home: 11418 w Yuma st Avendale, Az. 85323

Tel: 909-254-3987

E-mail: lestinestoner02@gmail.com







EXPERIENCE



SAFFORES SALON

Hollywood, CA.

2009-present

(Head Salon Host)

Responsibilities include opening and closing salons.
High performance with customer greeting.
Maintaining a clean and tidy environment for customers and employees.
Scheduling employees and keeping appointment book updated at all times.
Booking Customer appointments and developing a friendly environment
Maintained file and carried out data entry for important tasks
Performing personal errands for staff in salon


DISTRIBUTOR WAREHOUSE

Ranch Cucamonga, CA.

2008

(Sales)

Responsibilities include selling products and developing current customer relationships and boosting future sales.
Responsible for selling products.
Also provide technical assistance to the customers and train new staff.
Sold goods and offered customer service.


HEADQUARTER ENTERTAINMENT

Hollywood, CA.

2007

(Personal Assistant)

Handled client printing request forms and their filing
Managed archive storage tasks
Managed request for staff for equipment needs
Designed forms to expedite certain work tasks and improved work productivity
Maintained file and carried out data entry for important tasks
Maintained various files and customer request forms


ATT/CINGULAR CALL CENTER

Anaheim, CA.

2004- 2005

(Call Center Representative)

Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.


BEST BUY COMPANY

Riverside, CA.

2003 - 2004

(Customer Service Rep/Cashier)

Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.


EDUCATION

High School Diploma


SKILLS

Fast typing
Knowledge of Word and Excel. Able to adapt to new software practices
Possess knowledge of excellent record maintenance and filing techniques
Excellent communication and interaction skills.


PROFICIENT IN



Windows ME, XP, VISTA Word Perfect, Excel, Word, Microsoft Office, Microsoft Office One Note, Microsoft Access, Microsoft Outlook, Outlook Express, MAC OS X, Adobe Photoshop 7.O, Adobe Image Ready 7.0, Jasc Paint Shop Pro 8, Zoom Browser EX And Web Page Maker V2.